Fox Flight

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From YYZ to DXB to any airport in the world

Every year, day or night, hundreds of critically ill and injured patients rely on Fox Flight air ambulances for safe emergency medical transport. On a moment's notice, they're able to deploy their jets to bring a loved one back home from anywhere around the world.

Branding the Basics

We've worked with Fox Flight over many years to develop their brand identity, creating a look and feel consistent with the quality and reliability of the services they offer. And we've helped them deliver that message in every facet of communications, from creating their online presence to developing trade show signage and materials to ensuring that every piece of business collateral reflects the excellence and professionalism that's come to define them.

Fox Flight: Job Manager

Providing 24-hour, year-round emergency air ambulances is no easy task. And supporting this ambitious business requires a management system that tracks every aspect of Fox Flight's day-to-day operations.

So we designed a Job Manager to de-centralize the management of staff, the quoting of jobs and the deployment of commercial and Air Ambulance flights. With the ability to manage staff, quotes and active jobs remotely, Fox Flight can operate much more efficiently. It also allows them to easily track and respond to last-minute or off-hour requests. This customized system is equivalent to a 24/7 administrative employee - without the need for a salary or Christmas bonus.

Technology:

  • Employee profile and availability management
  • Online quoting and flight routing - internal and client approval process
  • Accurate geo-mapped flight plotting for flight legs using Google Maps API
  • Customized quote and job number tracking
  • Custom printing of regulatory flight and medical forms from entered job data
  • Generation of quotes and invoices
  • Notification system for the approval and activation of jobs to head medical doctor, head nurse and director of flight operations
  • Patient profile and medical reporting management
  • Online quote submission by clients

Fox Flight Training

Grading certification tests by hand is both tedious and time-consuming - and it doesn't help get real work done. That was the problem Fox Flight faced certifying new nurses and existing employees for orientation and upgrades. Tracking and charting past performance wasn't easy, either. We quickly developed and deployed a full-scale training application to manage orientation testing, ongoing employee competency evaluations and chart employee performance, all in compliance with industry standards.

Quality Management System

Keeping up-to-date on procedures, processes and resource allocation can be a daunting process for any business, big or small. We deployed a QMS integrated with Fox Flight's Job Manager, segmenting their tracking requirements into the following categories:

Operations management tracking suppliers, equipment orders, employee performance reviews, and training using existing employee profiles, certifications, compliance and training requirements

Maintenance
organizing and managing equipment, creating equipment service schedules; tracking repairs, documents and decommissioned equipment

Issue tracking
tracking issues and concerns throughout Fox Flight's day-to-day operations all the way through to resolution

Quality control
rating the overall effectiveness and efficiency of services

IT Infrastructure Support

Completing our intimate relationship with Fox Flight is our ongoing IT consulting and support. From ensuring that their office’s computers are running smoothly, to setting up and deploying the industry-standard Flight Operations System (FOS) and managing their Exchange server, we're always there to help out.

Our recommendations have led to a switch in cell phone providers that resulted in thousands of dollars saved in both airtime and data roaming charges, as well as upgraded office equipment and the ability for staff to securely access office data from remote locations.